Tuesday, August 31, 2010

Older Adults: Social Media Use Doubles

While social media use has grown dramatically across all age groups, older users have been especially enthusiastic over the past year about embracing new networking tools. Social networking use among internet users ages 50 and older nearly doubled—from 22 percent in April 2009 to 42 percent in May 2010.

Between April 2009 and May 2010, social networking use among internet users ages 50-64 grew by 88 percent--from 25 percent to 47 percent.

During the same period, use among those ages 65 and older grew 100 percent--from 13 percent to 26 percent.

By comparison, social networking use among users ages 18-29 grew by 13 percent—from 76 percent to 86 percent.

Verizon Encourages Mobile Substitution, in Some Markets

You might it a bit jarring to see Verizon encouraging customers to replace their landline phone service with mobile service. But there's a good explanation. Verizon operates landline networks in only part of the country. It operates wireless networks nationwide.

So Verizon actually gains if it can convince a landline voice customer outside its wired network service area to switch to the Verizon wireless service. Sprint and T-Mobile USA have an even-easier position. Since neither firm owns any fixed access network assets, both firms likewise can encourage wireless substitution without risking any cannibalization of existing revenues or customer base.

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Marketing Spending to Rise

Chief marketing officers surveyed recently by Professor Christine Moorman at Duke's Fuqua School of Business reported that on average their budgets would increase 9.2 percent, a much larger increase than any of the other surveys done in the past two years. Spending on social media also is rising, as you might well expect.

Borders Drops Prices Of Kobo And Aluratek Devices

Borders is cutting the prices of its leading e-book reading devices, the Kobo and Aluratek to $129 and $99.99 respectively. The Kobo was previously priced at $149.99 and the Aluratek was priced at $119.99.

Borders also says Velocity Micro’s Android-based Cruz Reader R101 and Cruz Tablet T103 are now available for preorder on Borders.com for $199 and $299 respectively. Borders is currently offering 1.5 million titles through its e-book readers.

Customer Service, iPhone, Combat Churn for Verizon, AT&T and Sprint Nextel

Credit good customer service for Verizon's traditionally low churn, customer appetite for the iPhone for AT&T's performance, and improved customer service for Sprint Nextel's better performance of late.

Is Mobile Search Marketing Finally Here?


Mobile search marketing expert Michael Martin says 2010 is the year when mobile takes off. Aside from a general caveat that anointing any year as the "Year of X" has generally been a contrary indicator, Martin does point out that conversion rates for mobile devices is at least four times higher for local searches, than from other types of browsers.

The reason is that with mobile devices, most people aren't really doing 'search' for research purposes, but doing 'finding' for something close that will meet an immediate need. That makes sense.

Monday, August 30, 2010

iPads are Content Consumption Devices, Studies Find

A survey by copywriting firm Cooper Murphy Webb found that iPad owners use them largely for entertainment purposes.

Almost a quarter of respondents said it had become their primary entertainment device, ahead of TV and trailing PCs by just nine percentage points.

To a large extent, iPads and possibly other tablets compete with e-book readers, gaming consoles, mobile phones and TVs more than other PC form factors.

The iPad was considered the top delivery method for newspapers and magazines, and its popularity for books was even greater. Some 41 percent of iPad owners preferred to read on the device, compared to 36 percent of respondents who liked hard copies better.

Also, iPads were the top gaming device for owners of the tablets, beating out consoles by two percentage points.

A study by Ball State University researchers suggests new iPad users deem it best for leisure activities, not content creation.

Zoom Wants to Become a "Digital Twin Equipped With Your Institutional Knowledge"

Perplexity and OpenAI hope to use artificial intelligence to challenge Google for search leadership. So Zoom says it will use AI to challen...