Tuesday, August 31, 2010

Customer Service, iPhone, Combat Churn for Verizon, AT&T and Sprint Nextel

Credit good customer service for Verizon's traditionally low churn, customer appetite for the iPhone for AT&T's performance, and improved customer service for Sprint Nextel's better performance of late.

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Diversity of Thought is What Matters for Decision Making Advantages

Lots of studies of intellectual diversity suggest it helps with decision making. Conversely, one might argue, if all the members of a team, ...