Thursday, June 19, 2008

Cox, Qwest Ranked Highest for Data Communications Services

Cox Communications ranks highest in data service satisfaction among small and medium business customers while Qwest Communications ranks highest among large enterprise business customers in the same category.

Cox Communications leads the small and mid-size business segment, performing particularly well in five of six factors: performance and reliability; sales representatives/account executives; billing; cost of service; and customer service. Verizon follows Cox Communications in the segment rankings.

In the large enterprise business segment, Qwest ranks highest in customer satisfaction, receiving highest ratings from customers in five of six factors: performance and reliability; sales representatives/account executive; billing; cost of service; and offerings and promotions. Verizon also follows Qwest in the segment rankings.

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