Tuesday, July 28, 2009

Verizon Offers Free Nationwide Wi-Fi to its Wired Broadband Customers

The public Wi-Fi hotspot model seems to be morphing again.

Verizon now is offering most of its broadband customers free access to more than 13,000 Wi-Fi connections across the United States, partnering with Boingo Wireless.

Other providers offer similar Wi-Fi services, including Cablevision Systems, which offers such free access for its cable modem customers, and AT&T, which does the same for its high-speed access customers at 20,000 locations, in partnership with Wayport.

To get the free Wi-Fi access, new Verizon FiOS Internet customers must order a 25 Mbps downstream / 15 Mbps upstream or faster connection and DSL customers must order 3 Mbps/768 Kbps or faster connection.

Barnes & Noble bookstores now offers free Wi-Fi access at tis retail locations, as do hotels and other public locations, at least in part, as a customer amenity, not a revenue driver.

The Wi-Fi business model has been through several iterations over the past several years, with most local providers discovering it isn't much of a business as a stand alone. That's one reason Verizon, AT&T and Cablevision essentially use Wi-Fi access as a customer acquisition and retention tool, not a stand-alone business.

Nor have municipal Wi-Fi projects fared well. Most have found the retail revenue insufficient to support service.

Hotels and airports often use it as an amenity. For Starbucks, the business model is coffee. For Barnes & Noble, the business model will likely include sales of e-book content.

The Barnes & Noble eBookstore launched with 700,000 titles, and since the Barnes & Noble e-reader will not be available until later this year, the only way the retailer can sell is to wireless-connected PCs or other Wi-Fi-enabled devices such as the iPhone, iPod touch or Wi-Fi-enabled Blackberries.

So far, retail models have relied on a mixture of wholesale service sold by one provider of infrastructure to another provider with a retail business model, for-fee use by retail users and product sales such as e-book content. Over time, it seems likely the wholesale model will expand, as retail opportunities are limited, given the growing use of 3G and 4G mobile connections.

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