How AI Can be Applied by a Connectivity Provider

Artificial intelligence is a capability, not a product. 

“You don’t focus on ‘I’m going to go do AI,’ says Peter Guerra, North America chief data scientist at Accenture. “You focus on ‘I’m going to do supply chain better, and I’m going to leverage AI to do that.’” Peter Guerra, North America chief data scientist at Accenture.

In the connectivity business, potential applications include network operations monitoring and management, predictive maintenance, fraud mitigation, cybersecurity, customer service, marketing virtual digital assistants, customer relationship management preventive maintenance and battery optimization, for example. 

In the network operations monitoring area, that might include anomaly detection for operations, administration, maintenance and provisioning (OAM&P), performance watching and optimization, alert or alarm suppression, bother price ticket action recommendations, automated resolution of bother tickets, prediction of network faults or congestion prediction, for example.