Thursday, September 24, 2020

Much More AI Use in Telecom in 5 Years

If a recent forecast by Omdia is correct, telecommunications service providers will be spending quite heavily on artificial intelligence software over the next five years. Though AI will be a bigger capability for virtualized networks in the future, the current use cases often focus on customer service, especially call centers. 


source: Omdia 


AT&T, for example, uses AI-assisted systems to optimize technician schedules, minimizing commute time, for example. AT&T reportedly recorded a seven percent reduction in miles traveled per dispatch and a five percent increase in productivity.


The AI incident management process also uses AI to detect network issues in real-time, even before the customers are aware there is a potential problem. It is said that AT&T has the ability to manage about 15 million alarms per day.


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