Though connectivity providers have been slow to adopt artificial intelligence, that is expected by some to change dramatically over the next five to 10 years.
Mobile operators seem to have moved earlier to adopt artificial intelligence than fixed network operators. At least, that is what STL Partners discovered in May 2019. Telcos that had incorporated at least some AI often used it to optimize existing network operations.
Beyond that, some used AI for network planning and optimization, human resources, accounting and fraud-management. Some also use AI for cybersecurity and predictive analytics.
AI also has been used for sales and marketing and customer experience (fault resolution, churn management) as well as supporting chatbots and virtual assistants.
Singtel’s DataSpark provides access to GPS and mobile network data that other organizations can incorporate into their applications and services.
AI is almost certain to be employed to help maintain profit margins as global revenue growth remains slow for the foreseeable future.
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