PBX Market Dipped in 2012

"Following two years of modest growth, the PBX market had a tough 2012,” says Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research, part of a report to be released in early March 2013. It appears economic conditions played a role, as sales were depressed 10 percent in the Europe Middle East Africa region, which has been suffering from a recession.

Overall, the global PBX/KTS (private branch exchange and key telephone system) market represented $8.1 billion in 2012 sales, down four percent from 2011.

In 2012, the related unified communications segment grew eight percent, year-over-year, however. And IP PBX licenses (not including the value of hybrid licenses) grew 11 percent in 2012

North America and the Asia Pacific region saw net positive revenue gains in the PBX market in 2012, though, growing a modest two percent in North America and one percent in Asia Pacific, over 2011 levels.       

Cisco maintains its lead in global PBX/KTS revenue for the sixth consecutive quarter, while Avaya and Siemens also were in the top three suppliers for the year.

Just three suppliers in the enterprise telephony market posted year-over-year revenue gains in 2012: Cisco, Mitel, and ShoreTel.