Sunday, December 16, 2007
IT Staffing Crisis: Managed Services Opportunity
With only an estimated five million new workers entering a workforce in which twenty-five million will retire over the next twelve years, IT shops are facing an obvious personnel crisis, argue researchers at Ovum. "North American IT shops may well be facing a staffing perfect storm," says Tom Kucharvy, Ovum SVP.
Do the math: Lose 25 million; gain five million, for a net loss of 20 million IT personnel. Assuming technology and software continues to be more important in the future than in the past, it seems rather obvious that enterprise, small business and consumer technology support has to change, and change dramatically.
So is it not reasonable to assume that technology has to be made easier to use; support has to be virtualized (not delivered on site, by a technician)and software has to be delivered as a service?
Two big challenges are certain, Ovum argues. "The impending mass retirement of baby boomers will deplete staff and starve many companies of critical skills."
"Meanwhile, a shortage of replacements due to a smaller crop of college graduates and a dramatic decline in students planning to enter IT-related fields will compound the problem.
"Fundamentally reassessing the skills that will be needed over the next five to ten years rather than attempting to duplicate or replace current skills is the first strategic step companies must take immediately to address the issue," says Kucharvy.
Labels:
ASP,
cloud computing,
IT shortage,
managed services,
Ovum,
SaaS
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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