Friday, July 30, 2010

Voice Quality Isn't What It Used to Be

Most people, despite the reliance placed on their mobile phones, likely would say there are times when call quality isn't very good and calls get dropped. Most users of business-grade IP telephony and consumer VoIP might also agree that there are times, especially on multi-party conference calls, when quality also is not good, despite the measures taken to control each discrete set of resources.

Unfortunately, for all the good things that loosely-coupled systems make possible (faster innovation, greater creativity, lower end user prices), one of the downsides is inability to control session quality end-to-end.

The old AT&T monopoly might not have been so good at innovation and pricing (slow innovation and high prices) but it was very good at ensuring high quality.

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