Consumer tools have become a growing part of enterprise thinking about software and services, and that seems to be the case for Google+ "Hangouts," a group video conferencing app. Dell says it could soon use Google’s new group video chat platform Google Hangouts as an alternative to the traditional customer service call, according to the company’s chairman and CEO, Michael Dell.
Dell posted aquestion on Google+: "I am thinking about hangouts for business. Would you like to be able to connect with your Dell service and sale teams via video directly from Dell.com?"
Apparently hundreds of people agreed. Hangouts obviously could be a substitute for "enterprise" video collaboration systems and tools.
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