Until the announcement of the T-Mobile AT&T merger, the top spot in the Wirelss Customer Care Performance Study was T-Mobile USA. The last survey before the latest survey had Sprint at the top.
Verizon Tops JD Power Rankings for Customer Care
That doesn't necessarily mean mobile or other service providers generally score all that well in broader surveys of customer satisfaction. See http://ipcarrier.blogspot.com/2011/04/service-providers-do-not-rank-high-on.html.
Typically, service providers score in the middle of the pack, across industry verticals.
That doesn't necessarily mean mobile or other service providers generally score all that well in broader surveys of customer satisfaction. See http://ipcarrier.blogspot.com/2011/04/service-providers-do-not-rank-high-on.html.
Typically, service providers score in the middle of the pack, across industry verticals.
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