$16 Billion U.S. Small Business Voice Spending in 2015

By many estimates, U.S. businesses with five to 99 employees account for around half the U.S. gross domestic product and more than half the employment. So it is not surprising that In-Stat estimates, by 2015, small business spending on wireline voice services will approach $16 billion, which represents nearly 50 percent of all spending in the category.

“Wireline voice, although not growing in any significant way, is holding steady across all sizes of business,” says Greg Potter. It appears that access services will fare better than international long distance, though. “One service segment we see that could be vulnerable due to alternative technologies like VoIP, is international long distance services. Even though the total dollar spend remains high, we see negative growth over the forecast period.”

In small business, the hospitality and food vertical will spend the most on wireline voice services, reaching $2 billion by 2012. Total toll-free service expenditures will increase by $134 million over the five-year forecast period.

Enterprise spending in the government segment will reach $4.7 billion by 2015. Small offices and small offices also will spend $267 million on other services in 2015, which includes audio-conferencing services, outbound calling services, and pre-paid calling.

In-Stat