Friday, July 1, 2011

"Owned" Media is Media

Content marketing is a bit like the television business. Any single person might have regular access to hundreds of channels, but most will watch only a handful, perhaps six to seven on a regular basis, and possibly a dozen, including those channels watched only occasionally. Most people never dwell at most of the hundreds of channels.

Keep in mind that “audience” creates the revenue opportunity. Viewers create the advertising opportunity, because viewers are potential customers. For most brands, the analogy is that paid, earned and owned media are attempts to get access to an audience that consists of potential buyers.

From an owned media perspective, the issue is how to become one of the few sites prospects turn to, daily, weekly or frequently, to get information about the issues, opportunities and context of the business they are in. In that sense, a content marketing effort has to try and operate like any entertainment video channel.

If your prospects are going to spend a limited amount of time with any content site in their business segment, you want your “channel” to be among the handful of places a prospect regularly goes to learn things. That doesn’t mean what those prospects typically want to learn about are the specifications for your latest product.

What they are most likely more interested in is the news flow that alerts them to opportunities and threats to their own business, not the brand’s opportunities.

"If you think about your online patterns, you have a tendency to only visit a couple of various websites every day,” says consultant Pat Miller. “While you may stray from these sites ever so often and look at other webpages while doing a search or aiming to waste time, for the most part your web content history is mostly focused around twelve or so pages which you visit religiously.”

“This isn’t a fluke, it is because of just one sound truth: you enjoy and depend on such sites,” he notes. Read more here. That’s as important a truth for brand content marketing as it is for traditional media outlets. People are busy and will create a habit of seeking out information from a relative handful of trusted sources on a regular basis. So the key is create a habit about returning to your own site.

“Folks stay with websites that they like,” Miller says. “They also follow websites they feel protected on,” in the sense of  not having to worry about phishing attacks or other dangers.

“Having said that, we have come to only rely on websites that have professional looking articles and a professional looking design,” Miller says. “That’s the basis behind web content marketing."

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