ChangeWave says its polls show a rapidly evolving two-horse race between the Apple iPhone and Research in Motion BlackBerry, with second tier players like Palm (PALM) and a host of others being shoved to the sidelines.
BlackBerry owners like most the BlackBerry's exceptional access to email. What they don't like is its Internet browsing experience.
As you might guess, iPhone users value different features. By far the most lauded feature of the iPhone among owners is its seamless integration of a Phone, iPod and Internet browser.
The second most popular feature is the iPhone's touch screen interface, followed by its ease of use.
There is no doubt about what iPhone owners hate most: the speed of the AT&T EDGE network. Nor do they like being restricted to using just one carrier.
Users also expressed unhappiness with the iPhone's lack of copy-and-paste functionality.
Each device has "a super-loyal cadre of users that fervently support their phone brand, and each has extraordinary room to grow," Compete says.
BlackBerry continues to show "enormous strength" among ChangeWave business users.
"But the bottom line in this horse race is Apple and Research In Motion are both giant winners," says ChangeWave. "The rest of the smart phone manufacturers lose."
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