The only thing surprising in that finding is that there are any Fortune 1000 firms that are not using, planning or testing a UC implementation of some kind.
Given the wide range of UC applications, it would seem unlikely that any firms large enough to qualify for the Fortune 1000 list would not already be using some unified communications apps, whether they know it or not.
The survey suggests 34 percent of workers at such firms are road warriors while 29 percent are telecommuters (working mostly from home). As workforces become more distributed, technology that connects people and enables real-time collaboration becomes essential.
About 94 percent of those surveyed plan to roll out voice-related UC apps within the next 24 months while 66 percent of respondents plan to deploy desktop video within the next two years.
Some 45 percent of respondents said end-user training is key to help users understand basic audio and voice end-point functionality and to enable them to customize options and solve basic issues on their own.
Similarly, 48 percent of respondents said it’s critical to train IT on audio end-points, so they can educate users about end-points and resolve potential issues before they arise.
Employees who are accustomed to using traditional desk phones have very high expectations for audio quality. In fact, more than 50 percent of decision makers said end-points and audio quality are “extremely important” to the overall UC experience. If audio quality is poor when talking to customers, partners and other important audiences, users won’t adopt UC and deployments fail.
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