Cloud Incidents Illustrate Trend

The recent Amazon Web Services outage illustrates a broader computing trend you'll all recognize, in your roles as consumers, small business or enterprise users of technology. And that trend is that, across the board, users are required to take a more-active role in managing their technology. Most people discover they are required to learn more about their computing devices and applications than they actually would prefer, just to use the tools.

Many would note that the lesson from the AWS outage is that the normal advice to build in redundancy and resiliency into an applications or hardware infrastructure applies equally when buying cloud computing services.

"While it is important to maintain pressure on service providers to improve their reliability footprint, the onus of developing or contracting reliable system stays with their clients, and there won’t be any miraculous cloud that provides 100 percent uptime or that does not risk to fail meeting its own SLAs," says Andrea Di Maio, Gartner VP.

Cloud Incidents Are a Welcome Wake Up Call for the IT Industry: