Friday, October 1, 2010

Social Media Someday Will be as Foundational a Tool as Email

One day, the tools we call "social media" will be like the fax machine or email. We’ll wonder how business got done without them.

We aren't there yet, but it's coming. Social media will as routine as customer service and technical support groups, a routine part of the sales and marketing mix.

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AI Shifts From "Cognition" to "Consequence"

The shift from cognition to consequence is a useful way of looking at the meaning of chatbots becoming agents or artificial intelligence bei...