We aren't there yet, but it's coming. Social media will as routine as customer service and technical support groups, a routine part of the sales and marketing mix.
Friday, October 1, 2010
Social Media Someday Will be as Foundational a Tool as Email
One day, the tools we call "social media" will be like the fax machine or email. We’ll wonder how business got done without them.
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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