Friday, October 1, 2010

Social Media Someday Will be as Foundational a Tool as Email

One day, the tools we call "social media" will be like the fax machine or email. We’ll wonder how business got done without them.

We aren't there yet, but it's coming. Social media will as routine as customer service and technical support groups, a routine part of the sales and marketing mix.

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Why So Few Firms Can Point to AI-Driven Productivity Gains

Relatively few firms so far have been able to quantify artificial intelligence productivity gains . But that has been the case for computing...