Friday, October 1, 2010

Social Media Someday Will be as Foundational a Tool as Email

One day, the tools we call "social media" will be like the fax machine or email. We’ll wonder how business got done without them.

We aren't there yet, but it's coming. Social media will as routine as customer service and technical support groups, a routine part of the sales and marketing mix.

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Traditional Media, Social Media and Chatbots All Act as Gatekeepers, But Chatbots are Most User-Driven

As a graduate student in a journalism program I assisted on a study of journalism education. It was pre-internet, so that did not emerge as ...