Mobile unified communications is in the early stages of mainstream adoption, so it is tough to predict how it will develop. But there is at least some thinking that consumer tools, not enterprise solutions will be a big factor.
In fact, some question the findings, arguing that survey findings might be overstating the use of "enterprise" unified communications systems and tools.
The native capabilities on virtually any smartphone can provide click-to-call, click-to-join a meeting, access to multiple communications modes (text, email, voice, or video), and a number of other features that either by themselves or through the use of a network-based service like Skype could be called "UC."
The longer term issue is whether consumer tools might wind up representing a huge part of business mobile UC adoption.
Tuesday, November 6, 2012
Will Mobile UC Mostly be a "Consumer Tools" Development
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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