Need more evidence that the historic demarcation between wide area networks and premises networks is gone? Verizon Communications has launched an "Expert Care" service plans that offer 24 by 7, in-depth technical support for computer software and hardware problems, as well as repair or replacement coverage for computers, TVs and telephone equipment.
Expert Care offers three types of service plans providing consumers a wide range of choices in coverage and support for low monthly or one-time fees that can be added to consumers' Verizon bills. The plans include device repair and replacement of multiple computers, TVs and telephones regardless of age, size or place of purchase. The plans range from $4.99 to $19.99 a month, depending on the equipment covered, and may also include repair or replacement of original equipment remote controls, keyboards, mice, monitors and backup batteries for Verizon's FiOS service.
A premium technical support plan, priced at $14.99 a month, includes telephone and online support for issues such as virus and spyware detection and removal, virtual private network problems, help with firewalls, problems with computer operating systems, gaming connectivity problems, and software and hardware help. Telephone and online technical support is available 24 hours a day, seven days a week.
Premium on-site support also is available, with the work provided in partnership with Circuit City's Firedog tech support operation. This plan includes on-site support ranging from operating system installations to full PC and home network setups, billed on a per-use basis. There are several offerings, tailored to specific needs and priced from $99.99 to $249.99.
AT&T also offers similar support for premises networks, equipment and software. The point is that the neat distinction between what "network service providers" do, and what value-added resellers, system integrators, interconnects or audio-video specialists do, is eroding.
With the advent of Internet Protocol services, it is necessary to support end user devices and applications to ensure proper functioning of applications and services.
Expert Care offers three types of service plans providing consumers a wide range of choices in coverage and support for low monthly or one-time fees that can be added to consumers' Verizon bills. The plans include device repair and replacement of multiple computers, TVs and telephones regardless of age, size or place of purchase. The plans range from $4.99 to $19.99 a month, depending on the equipment covered, and may also include repair or replacement of original equipment remote controls, keyboards, mice, monitors and backup batteries for Verizon's FiOS service.
A premium technical support plan, priced at $14.99 a month, includes telephone and online support for issues such as virus and spyware detection and removal, virtual private network problems, help with firewalls, problems with computer operating systems, gaming connectivity problems, and software and hardware help. Telephone and online technical support is available 24 hours a day, seven days a week.
Premium on-site support also is available, with the work provided in partnership with Circuit City's Firedog tech support operation. This plan includes on-site support ranging from operating system installations to full PC and home network setups, billed on a per-use basis. There are several offerings, tailored to specific needs and priced from $99.99 to $249.99.
AT&T also offers similar support for premises networks, equipment and software. The point is that the neat distinction between what "network service providers" do, and what value-added resellers, system integrators, interconnects or audio-video specialists do, is eroding.
With the advent of Internet Protocol services, it is necessary to support end user devices and applications to ensure proper functioning of applications and services.
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