GSM Association Embraces "One Voice"

The GSM Association has adopted the "One Voice Initiative" as a way of delivering voice and messaging services for fourth-generation Long-Term Evolution (LTE) services. One Voice is based on IP Multimedia Subsystems and will provide a standard for voice and text messaging interconnection and international roaming on 4G networks, just as carriers now support 2G and 3G interworking.

The GSMA’s Voice over LTE (VoLTE) initiative has the backing of more than 40 organizations from across the mobile ecosystem.

Mobile operators supporting the initiative include 3 Group, AT&T, Bell Canada, China Mobile, Deutsche Telekom/T-Mobile, KDDI, mobilkom austria, MTS, NTT DoCoMo, Orange, SKT, SoftBank, Telecom Italia, Telecom New Zealand, Telefónica, Telenor, TeliaSonera, Verizon Wireless and Vodafone.

Handset manufacturers and equipment vendors supporting the initiative include Acme Packet, Alcatel-Lucent, Aylus, Camiant, Cisco, Colibra, Communigate, Comneon, Ericsson, Fujitsu, Genband, Huawei, LG, Motorola, Movial, Mu, NEC, Nokia, Nokia Siemens Networks, Qualcomm, RADVISION, Samsung, Sony Ericsson and Tekelec.

24 Carriers, 3 Handset Vendors Launch 3 Billion User App Initiative

A new consortium already including 24 global mobile service providers, Sony, Samsung and LG are creating a new applications community, allowing developers to create apps working across networks serving three billion people.

The new "Wholesale Applications Community" is a recognition of the role application stores now playing in fostering new applications and a great deal of the value of mobile broadband services.

América Móvil, AT&T, Bharti Airtel, China Mobile, China Unicom, Deutsche Telekom, KT, Mobilkom Austria Group, MTN Group, NTT DoCoMo, Orange, Orascom Telecom, Softbank Mobile, Telecom Italia, Telefónica, Telenor Group, Telia Sonera, SingTel, SK Telecom, Sprint, Verizon Wireless, VimpelCom, Vodafone and Wind, as well as Samsung, LG and Sony Ericsson are founding members.

Whether directly or indirectly, by design or by default, the new development community will compete with the Apple App Store as well as other app stores being created by Google and other device and application providers.

The real carrot for developers, if the initiative can iron out any number of important details, is access to a potential audience of three billion mobile users. In practice, discrete markets will be smaller, limited by natural language communities, for example. But it is an ambitious initiative showing access providers are not interested in forfeiting their roles in the application ecosystem to other handset or application providers.

60% of Calls are Video-Enabled on fring in W. Europ

After just two months, video over Internet calls account for more than 40 percent of fring's global call traffic, on devices capable of doing so, and more than 60 percent of its call traffic throughout Western Europe, where fring mobile video call usage doubles the leading PC-based video call services, fring says.

Fring launched the world’s first interoperable service between mobile video users of fring and Skype last November, enabling users to conduct video calls to other fring users as well as with Skype users using aWi-Fi or 3G mobile Iternet connection.

The majority of fring's mobile video calls are international.

Keep in mind that fring only works on devices running the Symbian or Apple mobile operating systems, including all Symbian 9.2 and 9.3 Nokia devices including the E71N95, N95 8G, N83, N97, 5800 and other Nokia touch-screen S60 devices and the iPhone and iPod touch.

Voxbone Adds Text Messages to Global Phone Numbers

Proponents have argued that  new IP-based communications would offer many innovative features not possible on older telephone networks. Voxbone, for example, now provides "global phone numbers" that are not tied to a specific country, and now has added text message support for those numbers, a feature that will be welcomed by users who see the advantages of a single, global telephone number.

Voxbone’s carrier and enterprise customers now can offer their subscribers one global number that can receive SMS messages at competitive rates, on mobile phones that do not have Internet access. In other words, it works the way the current services do, in terms of user interface and experience.

The move marks something of a potential breakthrough in "iNum" usage, as wireless subscribers from a growing number of prominent carriers, including Vodafone, T-Mobile, Orange, Virgin, and Boost Mobile, now are able to send text messages to iNum "phone" numbers.

The service is already available in the United Kingdom, France and the United States, at prices ranging from 10 to 20 pence per message in the United Kingdom., for example.

Voxbone will be adding reachability from more wireless carriers in more countries in the coming weeks.

The new feature highlights another interesting angle: Landline phones have not traditionally been able to receive text messages. It isn't entirely clear how many people would find this interesting or useful. But it could be done.

All iNum numbers have a prefix of +883, the International Telecommunications Union-assigned international code for the Internet, just as +44 is the code for the U.K. and +1 refers to the U.S.
As a wholesaler of direct-inward-dial numbers and IP transport provider, Voxbone receives calls, and now SMS messages, to numbers with this code and delivers them over IP to its carrier customers, for delivery to their end users.

Consumers Now Drive Unified Communications

A funny thing has happened to VoIP, unified communications and videoconferencing. Originally seen by many developers as products most important to business and enterprise users, each has gotten most traction in the consumer space.

 Analysts at Gartner, for example, now say that consumer markets, and not the unified communications and collaboraion vendors, are driving innovation in the UCC space.

Some 79 percent of respondents to a recent survey by Global IP Solutions said that they currently use a consumer application such as Skype as their primary videoconferencing application, for example.

Skype points out that more than 30 percent of its global user base uses the service for business, while “an average of 34 percent of Skype-to-Skype calls now including video,” says Josh Silverman, Skype CEO.

Skype also is used for international traffic and many businesses are becoming more open to using hosted solutions for business applications.

An argument might also be made that much of the value of UC or UCC actually is captured by use of relatively simple tools such as Skype, or Google Voice or any number of other rather easy to understand consumer applications.

9 Million Google Buzz Posts in 2 Days

Though it is far too early to say anything definitive about the potential success of Google Buzz, it probably is worth noting that Buzz users created nine million posts and comments in two days, buildiing on the strength of Gmail’s existing installed base.

I don't kow whether you consider that traction, or sampling. It does illustate the value of a huge installed base, huge name recognition and a cloud-based service, though. The day Google decided to go "live," it got noticed and used by enough people to create a substantial number of entries.

Also, one thing about "perpetual beta," which Google tends to rely on when launching new products, is that it does actually work. One of the "gotchas" Google Buzz rather quickly uncovered was a potential privacy issue. Under some circumstances, it might be possible for Buzz users to discover "follower" email addresses.

Google coders jumped on the problem and apparently have it fixed. And Google already is talking about launching an independent Buzz site that is not linked to Gmail accounts, to further address the issue. That's a fairly interesting illustration of how powerful social mechanisms are, though. Within three days, a potential privacy issues was uncovered and fixed, and enough users seem to indicate they want a version not linked to Gmail that Google already is considering that option.

Social Networking Grows as a Product Development Tool

Social media has become a bigger issue for a growing number of companies for several reasons. It represents a shift of where audiences are, so outbound messaging has to move that way as well. 

But that's the lesser factor. Social media means consumers are able to easily voice their thoughts about products and services. And most observers would agree that angry and unhappy consumers are more likely to complain than happy users are to praise. 

 

As much as retailers hate "bad press," they now also must contend with "negative buzz" from unhappy customers and users. All of that implies brands have to become more "proactive" about their reputations online. 

Still, even that is superficial in some sense. One thing product development teams have learned over the years is that bulletin boards, online comments and now blog posts and tweets can be sources of information useful for product design, upgrades and repairs. 

At a fundamental level, companies can launch products that have some element of unresolved "beta" elements and then modify products as feedback appears. 

“Naturally occurring conversations will be utilized in product innovation and design, and companies will create incentives for people's attention and engagement while repurposing and analyzing content and engagement in new ways that will deliver valuable input," says Ravit Lichtenberg, founder and chief strategist, Ustrategy.com. 

“The voice of the consumer is only going to get louder and stronger,” said Ms. Williamson. “It will shape what social media is and what it will become. Not too long ago, a company might have made major changes to its products or services based on a few focus groups, some financial planning and a degree of gut instinct," says Debra Williamson, eMarketer senior analyst. "Social media has already changed all that." 

No Way To Tell, Yet, Whether "Buzz" Has Any

Given that Google's "Buzz" application, which, depending on who one talks to is either a "Twitter killer" or a "Facebook killer," has only been live for several days, we probably should give our chattering a rest. Nobody can say whether connecting Buzz to Gmail will result in a viable and large social networking community being created, much less how it might affect Twitter, Facebook or other communities.

There's no question social networking has gone mainstream, and equally no question that "Google" is not one of the names that comes to mind when "social networking" is talked about. I don't know whether Buzz can change that.

In business, incumbency is a powerful thing. There's a reason iTunes owns the music space. You can point to ease of use, elegance or any number of other attributes that have lead to iPod dominance in the music player business, creation of a better way to buy and use music.

One can point to similar advantages for Google in search, Amazon in e-commerce or eBay in auctions. Once such leadership has been established, it is tough to dislodge.

So far, Buzz appears only to be "follower" on the technology front. It has some features of Twitter and some of Facebook, with the potential upside of being able to attract the Gmail audience. I don't know whether it is reasonable to expect people to abandon Facebook or Twitter for Buzz.

Facebook has surpassed 400 million active members. I'd say that is far past the point where switching behavior is "costless." As we like to say, Facebook has something of a moat around it. The ability to easily add third party apps or play games are examples.

Twitter arguably could be a different matter, as that app has gained less mindshare, or users, overall. Perhaps a "fast follower" approach could work there. Still, Buzz likely has most chance of succeeding if its users can uncover some new class of value that neither Facebook nor Twitter yet has done.

Right now, that might be hard to discern. But it's only been several days. We might be looking at years before any pattern emerges. Right now, Buzz does not have the feel of an innovation that creates an entirely-new category of experience. That could change. How it might change is the bigger question.

I'm using the app, but only casually. For me, that's not unusual, though. I use all my social networks quite casually.

iPhones Drive Sausage Sales

Sales of snack sausages are up 40 percent in South Korea thanks to the iPhone, says Silicon Alley Insider.  In the cold of winter, South Koreans are using the sausages as styluses instead of taking off their gloves.

That's one issue lots of iPhone users likely have encountered this winter. Kind of reminds you of the old Palm devices, doesn't it?

App Stores are "iTunes on Steroids"

New data from Flurry suggests that most iPhone and Android applications are disposable or perishable. Most people stop using them within a month and attrition continues to the point that withint two months, less than 15 percent of users still are using the downloaded apps.

That suggests a bias towards perishable content and entertainment or games. Few people watch "news" programming or read news articles more than once, for example.

Flurry tracks over 20,000 live applications and over two billion user sessions each month, and so far show either that "content is king" or that applications are becoming the dominant delivery mechanism for content, entertainment and tools on smartphones.

The most frequently-used downloaded apps are games, entertainment, social networking, news and other "lifestyle" apps.

Retention curves (the percentage of people using an app at varying times after download) for iPhone and Android applications were nearly identical. After just a month, 60 percent of people have stopped using the typical downloaded app.

That suggests a high degree of sampling. Users seem to be downloading and using many apps, but generally are not finding them sticky enough to continue using after two to three months.

That usage profile has not proven to be the case for some other foundational apps such as text messaging, social networking or email.

In some ways, app stores are becoming publishers of content in the same way newspapers, cable TV or the Web have been; "iTunes on steroids." That doesn't mean there is no room for other apps that prove more foundational. It just means we haven't created them, yet.

Social Networking is King on Android and iPhone

A new analysis by Flurry of smartphone application use confirms what earlier data had been suggesting: social networking is the smartphone "killer app."

The February 2010 data shows social networking sessions on either the Apple iPhone or Android devices approach or hit 20 sessions a month.

That compares with seven to 10 news app sessions, about five gaming sessions and three to seven entertainment sessions.

The other notable trend here is that Android users appear to use smartphone applications at a higher rate than iPhone users do. One might have thought that most of the early adopters already had opted for iPhone, and one clear characteristic of iPhone users is that they make use of the mobile Web and Internet at much-higher rates than other smartphone users.

Until the Android, that is. Android users appear to behave as iPhone users do, only more so. One might have hypothesized that Android users might be more mainstream, and tend to use entertainment apps more than iPhone users. The Flurry data does not necessarily confirm that thesis.

Aside from the fact of being heavier users, Android and iPhone usage patterns, across applications, appear to be identical. To the extent that Android devices, perhaps especially the Verizon Droid, have been seen as competing directly with the iPhone, the data suggests that early adoption fits the appellation.

Native Twitter App for BlackBerry Coming

Historically, the ability to make and receive telephone calls from a device in your pocket or purse, anytime, has been the killer application for mobile phones. Recently, other killer apps have emerged. For many smartphone users, the killer app was email in the pocket or purse.

Recently, access to the mobile Web, or perhaps the App Store could be seen as the key driver of iPhone adoption, while now social networking has emerged as the first consumer killer app for smartphones.

You could get a debate about whether users prefer to have a discrete application to get to their social networking sites, or are just as happy using their mobile browsers. But lots of people, and lots of suppliers, might vote for the application approach.

Now BlackBerry seems to be close to getting its own RIM-supplied Twitter app. There are other Twitter apps available for Blackberries. UberTwitter and TwitterBerry, SocialScope and Tweetcaster, are examples.

But the BlackBerry blog "CrackBerry" says an official RIM Twitter app is under development as well.

Apparently the RIM versiion will be integrated with other core BlackBerry applications and be tied in to the address book, browser and device setup wizard.

If one wanted to know why an official RIM version might get traction, as opposed to any other app, it likely is the degree of integration with other BlackBerry apps. We'll know soon enough.

Twitter Usage Exploding

By available measures, Twitter growth has flattened, although some say the data does not include all Twitter usage from third party sites.

Usage, though, is another matter. It keeps growing, suggesting that Twitter has an established base of users that find it useful. In December 2009 Twitter processed more than one billion tweets per month, according to Pingdom.

January passed 1.2 billion, averaging almost 40 million tweets per day. This is significantly more than Twitter was processing just a few months ago.

Pingdom's data does include all tweets made using Twitter's own sites and third-party sites and applications as well.

December 2009 was the first month Twitter processed more than one billion tweets (with 1.036 billion tweets). But January 2010 had 16 times as many tweets as January 2009.

Activity on Twitter has doubled since August 2009.

Pingdom has no data on the total number of active users.

http://royal.pingdom.com/2010/02/10/twitter-now-more-than-1-billion-tweets-per-month/

60,000 Free Apps Now Available to Sprint Feature and Smartphones

Sprint, in a partnership with GetJar, the world's second-largest app store, now offers a catalog of more than 60,000 free applications, now available to all Sprint customers with feature phones,  RIM BlackBerry and Windows Mobile devices.

"We are opening up the world of apps to customers who may not have a smartphone," says Len Barlik, vice president of wireless and wireline services for Sprint.

"Our partnership with GetJar means that all Sprint customers will now have access to thousands of applications ranging from popular apps such as YouTube and Google Maps to more niche applications that address their business needs," Barlik says.

GetJar offers applications ranging from games and entertainment to education and health, plus . Facebook Mobile, Weather Channel Mobile, ShopSavvy and Loopt can be easily downloaded to most Sprint handsets.

Customers can simply click the link in the "downloads" category of the Sprint portal to access GetJar's site and browse the applications.

GetJar is the world's second largest app store with more than 750 million downloads to date. The company provides more than 60,000 mobile applications across all major handsets and platforms to consumers in more than 200 countries.

Users Prefer Flat-Rate Pricing. Duh!

Mobile internet users across the United Kingdom and United States prefer flat-rate pricing, a new survey by YouGov has found. That finding should surprise nobody in the U.S. market, given the development of the whole Internet access business since AOL dropped metered billing and went to flat rate packaging.

Unsurprisingly, respondents said they would use the mobile Web more if flat rate access is available. That does not necessarily suggest consumers would reject flat-rate plans that are tiered for usage, even if any rational consumer would say they prefer a low flat rate for unlimited usage.

Smartphone users might be used to low rate, unlimited access, but users of mobile PC dongles and cards are well accustomed to the idea that usage and price are related for "buckets" of usage.

Some 4,324 consumers,18 or older, were polled as part of the study.

In the United Kingdom, 33 percent of respondents  reported that they don't use the Internet despite having access on their phone, while 25 percent of U.S. respondents with an Internet-ready phone say they do not use that feature.

The study also found that users want Web sites and services optimized for their specific mobile device, especially if it means that they could more quickly access the services they want. About 32 percent of respondents say that would increase their usage.

About 51 per cent of all respondents said they were only prepared to spend up to three minutes surfing for a specific piece of content on their phones, emphasizing the importance of navigation and usability.

About 13 percent of U.K. users, and 17 percent of U.S. respondents now access the Internet more than once a day from their phones. About 27 per cent of U.K. consumers and 28 percent of U.S. consumers surveyed now use the mobile Internet at least once a week, if not more.