Bandwidth Caps Driving Dissatisfaction?

One wonders whether consumer outrage about Time Warner Cable's bandwidth caps play some role in Time Warner Cable's low consumer happiness ratings.

Time Warner ranks on this March 2009 survey as low as Charter, which never has had especially high consumer satisfaction ratings.

Frankly, we are used to seeing Time Warner rank higher than this.

Ranking that low--equivalent to Charter-- is absolutely nothing to be proud of, and quite a change from past years.

http://www.pcworld.com/article/162928/time_warner_changes_but_keeps_bandwidth_caps.html?tk=rss_main