By the end of the year, or at least within the next couple of years, we all might have a different perspective on unified communications, traditionally viewed as something involving business phone systems, instant messaging and conferencing apps.
There are several reasons, among them a view that the "value of traditional desk phone and desktop PC is diminishing." Remote workers and mobility might become the lead value proposition for some buyers. For others, there might be an equally strong shift to IP-based conferencing as the lead application, based on "economic uncertainty as companies look to cut cost" in areas such as travel.
Integration of communication functions directly with business applications is an on-going and underlying trend that likewise could shift attention on UC value.
http://horizonwatching.typepad.com/horizonwatching/2009/04/primer-on-unified-communications.html
Monday, April 20, 2009
Shift in Unified Communications Value?
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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