Apple will charge $499 for up to five users and $99 for each additional user per year, for expedited acces to the Apple "Genuis" staffs at Apple stores. That $500 is an additional charge n top of the three-year Applecare support plans.
Subscribers of the new service will be able to speak with a store-based Apple technician over the phone for one-on-one consultation and troubleshooting, or they can request an on-site visit. Currently, Apple’s "Geniuses" are not allowed to provide support remotely via the phone or in-person outside of Apple’s retail locations.
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