Monday, February 28, 2011

Apple targets SMBs

Apple's new "JointVenture" program reportedly will be launched the week of Feb. 28, 2011, representing Apple's attempt to better sell computing products to small businesses.

Apple will charge $499 for up to five users and $99 for each additional user per year, for expedited acces to the Apple "Genuis" staffs at Apple stores. That $500 is an additional charge n top of the three-year Applecare support plans.

Subscribers of the new service will be able to speak with a store-based Apple technician over the phone for one-on-one consultation and troubleshooting, or they can request an on-site visit. Currently, Apple’s "Geniuses" are not allowed to provide support remotely via the phone or in-person outside of Apple’s retail locations.

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