96% of Enterprises Say They Ultimately Will Unify All Communications

For what it is worth, a new survey of 106 enterprises found that 96 percent expect "eventually" to unify all communications modes into a single end user experience, says Matthias Machowinski, directing analyst for enterprise voice and data at Infonetics Research.

More than half of surveyed companies indicate they already have unified at least some important communications functions and features, and it isn't surprising that the nearly half that haven't moved to do so believe they will do so at some point.

In some ways, such open-ended questions are akin to asking whether enterprises believe all their communications ultimately will use Internet Protocol. It's hard to give any other answer.

Infonetics Research - Unified communications gaining appeal among North American enterprises