Thursday, January 20, 2011
T-Mobile USA Churn: 10% Caused by Apple iPhone
About 10 percent of total customer churn at T-Mobile USA is caused by customers migrating to the iPhone, according to company CEO Philipp Humm. T-Mobile USA says it will respond by getting more aggressive about supplying Android devices, presumably devices that offer a similar look, feel and experience to the iPhone.
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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