Thursday, January 20, 2011
T-Mobile USA Churn: 10% Caused by Apple iPhone
About 10 percent of total customer churn at T-Mobile USA is caused by customers migrating to the iPhone, according to company CEO Philipp Humm. T-Mobile USA says it will respond by getting more aggressive about supplying Android devices, presumably devices that offer a similar look, feel and experience to the iPhone.
Gary Kim was cited as a global "Power Mobile Influencer" by Forbes, ranked second in the world for coverage of the mobile business, and as a "top 10" telecom analyst. He is a member of Mensa, the international organization for people with IQs in the top two percent.
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