HTC's ChaCha and Salsa phones feature a dedicated Facebook button that gives you one-touch access to a user's favorite Facebook functions, allowing users to update your status, upload a photo, share a news article and check in to places. Facebook Chat, Messages and your friends are also integrated, so when a user makse a phone call, the screen displays the user's friends' status updates and photos, and birthdays.
With enough customization and personalization, a multi-purpose smartphone can be transformed into a device with unique characteristics and value for users, even when built on a standard hardware platform. If you wonder how a differentiated communications experience can be built, this is one example.
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