Sunday, October 17, 2010

Skype’s Enterprise Ambitions Includes Call Center Products

Skype says it will soon be offering businesses Skype-powered virtual video call centers, allowing enterprise customers to talk to their own customers across multiple devices, platforms and geographies, says Skype General Manager and Vice President of Enterprise David Gurle.

A large financial institution, for example, wanted a custom Skype application to enable service representatives to use video calling to communicate with customers around the world. That sort of thing can be replicated in many industry verticals, Skype believes.

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