A large financial institution, for example, wanted a custom Skype application to enable service representatives to use video calling to communicate with customers around the world. That sort of thing can be replicated in many industry verticals, Skype believes.
Sunday, October 17, 2010
Skype’s Enterprise Ambitions Includes Call Center Products
Skype says it will soon be offering businesses Skype-powered virtual video call centers, allowing enterprise customers to talk to their own customers across multiple devices, platforms and geographies, says Skype General Manager and Vice President of Enterprise David Gurle.
Gary Kim was cited as a global "Power Mobile Influencer" by Forbes, ranked second in the world for coverage of the mobile business, and as a "top 10" telecom analyst. He is a member of Mensa, the international organization for people with IQs in the top two percent.
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