A large financial institution, for example, wanted a custom Skype application to enable service representatives to use video calling to communicate with customers around the world. That sort of thing can be replicated in many industry verticals, Skype believes.
Sunday, October 17, 2010
Skype’s Enterprise Ambitions Includes Call Center Products
Skype says it will soon be offering businesses Skype-powered virtual video call centers, allowing enterprise customers to talk to their own customers across multiple devices, platforms and geographies, says Skype General Manager and Vice President of Enterprise David Gurle.
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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