Lots of attention has been given over the last decade or so to the notion of "communications enabled business processes," the integration of various IP telephony features directly into line of business and other enterprise applications.
Some such applications developed in 2010 as part of the BroadSoft "Xtended Incubator Program" include the "InGenius Connector for Salesforce," an application that enables enterprise users to search, dial and view incoming callers when using Salesforce.com.
The "Mobiso Speech Assistant" is a speech enabled dialer. "RemoteOffice for iPhone" allows a user to leverage their mobile phone as an extension of their enterprise phone system.
"Mondago's Go Integrator" provides BroadSoft integration with over a dozen small and medium business personal information manager and customer relationship packages such as ACT!, GoldMine, Microsoft Access, Lotus Notes, NetSuite, and Sage.
The "FonGenie" web-based IVR service acts as a web-enhanced virtual receptionist and sales representative for small businesses handling all incoming calls.
BroadSoft believes the Xtended Incubator Program enables global service providers to differentiate and more quickly monetize their communications offerings by leveraging BroadSoft's community of 4,500 developers and open APIs.
Wednesday, May 4, 2011
A Sampling of "Communications-Enabled Business Processes"
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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