Though Google Fiber competes partly on the features of its service and its retail price, any Internet service provider, over time, will be judged by consumers on other important measures, such as the quality of customer service or bill accuracy, as mundane as such things appear.
In that regard, Google Fiber says visitors at its service centers are helped in under one minute on average, while call center hold times are just 33 seconds on average, according to Alana Karen, Director, Google Fiber customer service director.
Also, Google Fiber installers show up on time for appointments 96 percent of the time.
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