U.S. SMBs Highly Likely to Buy Tech Support Services for Tablets, Other IT

U.S. small businesses are three times more likely than average consumers to use professional computer-related technical support services, compared to consumers, and significantly more likely to purchase additional support features when acquiring new equipment, Parks Associates says.

"SMBs waste dozens of hours per month troubleshooting technology issues," said Kurt Scherf, VP, principal analyst, Parks Associates. "Over 70 percent are involved with ongoing computer maintenance on a monthly basis."

About half deal with Internet access issues, 44 percent troubleshoot computer problems, 31 percent troubleshoot networking issues, and 27 percent deal with server problems.'"

There might be new opportunities for a variety of companies and channels. Apple, for example. recently announced JointVenture, a new support network for small businesses that combines remote and retail support for its iPads and Macs.

U.S. SMBs three times more likely than average consumers to purchase professional technical support for tablets, smartphones, PCs