Where Voice is Headed

Here's a pictogram by Dean Bubley and Martin Geddes that illustrates where they think "voice" is headed.

A couple of key points are that voice shifts from being a fixed network service to being primarily a wireless service; shifts from being a stand-alone "service" to an attribute of some other application or experience; and that it increasingly is delivered "over the top" as an application, not as a provisioned service.

None of those key observations would be unexpected, or necessarily good news for today's telecom providers. "Voice" in the future will be a feature or attribute, not necessarily a service sold by a telco as a specific service.