The heart of a test store near Best Buy's headquarters here is a "Solution Central" help desk, rimmed with chairs and manned by the company's black-tied Geek Squad. It strongly resembles the Genius Bar at Apple's stores.
Best Buy says the new smaller stores are focused less on displaying every conceivable gadget and more on connecting customers with employees who can answer questions or help program equipment.
As part of that change, customers will be able to buy products from just about any Best Buy associate, on the spot, without going to a designated "check out" location, as is the Apple practice as well. That means mobile payments will be the "new normal" at the new Best Buy stores.
Thursday, July 5, 2012
Best Buy Will Use Mobile Payments Inside New Stores
Gary Kim was cited as a global "Power Mobile Influencer" by Forbes, ranked second in the world for coverage of the mobile business, and as a "top 10" telecom analyst. He is a member of Mensa, the international organization for people with IQs in the top two percent.
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