JP Morgan Chase, Coca-Cola, Eliminate Voice Mail: Employees Don't Need it Anymore

JP Morgan Chase and Company believes employees don’t need voice mail anymore, so JP Morgan Chase is simply eliminating that capability for consumer bank employees as part of a push by the biggest U.S. lender to trim $2 billion in annual expenses.

“We realized that hardly anyone uses voice mail anymore because we’re all carrying something in our pockets that’s going to get texts or e-mail or a phone call,” Gordon Smith, head of JPMorgan’s consumer and community bank, said.

The firm has 135,908 workers in its retail division and voice mail services cost $10 a month per line, Employees such as branch managers who deal directly with clients will keep the service.

Firms including Coca-Cola Co. also have cut voice mail services.

Developments such as these might suggest one reason why enterprise unified communications services and products face sluggish to declining sales. In a way that might have seemed crazy two decades ago, many enterprises might find a great number of thieir employees do not really need “unified” communications so they can stay in touch.

Texting, for example, is viewed as a full substitute.

Most employees at Coca-Cola’s Atlanta headquarters and its technology plaza nearby no longer have access to voice mail on their office phones.

Reportedly, only about six percent of employees opted to keep the feature.

The logic is that if a message is important the caller will email, text or call you back.

Something that was once seen as valuable and indispensable is now seen as inefficient, in some cases worthless as a form of messaging.

Just a third of workers listen to voice mails from business contacts, eVoice, a virtual phone service provider, found in a 2013 survey.

About the same share of respondents listen to voice messages from a spouse or significant other.
Post a Comment

Popular posts from this blog

Spectrum Fees, High Incremental Capex, Lower Value in Ecosystem Mean Historic Changes Might be Necessary

For Ting, Operating Costs are Key to Business Model

Lower FTTH Costs Improve the Business Model, But How Much?