Wednesday, December 22, 2010

SMBs Still Prefer Premises-Based IP Telephony

The growth potential of the hosted market over the next five to six years is still low when compared to premises-based IP telephony solutions, Frost & Sullivan says. Most smaller businesses still appear to want local control and prefer the one-time cost of a premises-based system, since the monthly charges associated with hosted services.

This is particularly true in the 50-to-100 extensions segment. While hosted telephony services have improved considerably in terms of voice quality and uptime, an on-site system is often less costly to maintain over a longer period of time and can exceed hosted services' uptime rates.

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Small Business Survey Illustrates Trade-Offs

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