Monday, October 17, 2011

U.S. Mobile Companies Will Notify Users About Usage Caps

AT&T Inc., Verizon Wireless and other mobile service providers have agreed to begin sending alerts to customers who are approaching monthly voice, text or data limits.

The aim is to help them avoid hefty additional charges that cause what consumer advocates call bill shock.

Under the voluntary industry guidelines, companies also would send alerts when customers exceed their plans' limits and are subject to overage charges. Customers traveling abroad would be warned that they are about to incur often pricey international roaming fees, according to Federal Communications Commission officials.

The alerts will be free to customers, who will automatically receive them unless they choose not to. Service providers to send text alerts

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