J.D. Power's annual customer satisfaction survey of video service providers might be interpreted in an ironic way. The survey could suggest that telco and satellite video customers are more happy than cable TV subscribers.
On the other hand, it might be argued that cable customers buying voice services are happier than telco voice customers.
J.D. Power satisfaction study
Friday, October 14, 2011
Ironic Reversal in Video, Voice Markets
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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