Friday, October 14, 2011

Ironic Reversal in Video, Voice Markets

J.D. Power's annual customer satisfaction survey of video service providers might be interpreted in an ironic way. The survey could suggest that telco and satellite video customers are more happy than cable TV subscribers.

On the other hand, it might be argued that cable customers buying voice services are happier than telco voice customers.

J.D. Power satisfaction study

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