More than 30 percent of small businesses (one to 99 employees) and 50 percent of medium businesses (100 to 999 employees) say that VoIP will become critical to their business operations in 2011, according to AMI-Partners.
The only aspect of those findings is that the percentages are not higher, though the reason is somewhat understandable. In a business setting, the switch from legacy telephony to IP telephony often costs money in the near term, rather than representing an immediate savings. Though recurring costs nearly always are lower, some amount of capital investment often is required, either to fix and upgrade a local area network or buy new software and hardware.
“The last several years of recession caused many SMBs to put new technology purchases on hold,” according to Karen Nielsen, Senior Consultant with AMI. “Moving into 2011, cost savings, as well as the advanced features available with IP, will impel more and more SMBs to IP architecture implementation."
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