Thursday, December 16, 2010

Social Contact Centers

Social software is starting to be deployed both in the contact center and the enterprise, says Blair Pleasant, COMMfusion owner.

Enterprises basically are starting to treat Twitter and Facebook posts just like another media channel for the contact center.

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Water Footprint Matters for the "Great American Desert"

It is easy to forget that the U.S. Intermountain West; the states containing 40 million people who use the Colorado River ; and the Great Pl...