Tuesday, August 31, 2010

Customer Service, iPhone, Combat Churn for Verizon, AT&T and Sprint Nextel

Credit good customer service for Verizon's traditionally low churn, customer appetite for the iPhone for AT&T's performance, and improved customer service for Sprint Nextel's better performance of late.

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Are Happy Workers More Productive? Maybe Not

Are happy workers productive workers ? That always seems to be the assumption, just it always seems assumed that “better broadband produces ...