A survey of 475 ShoreTel prospective customers found key issues you might expect, including desires for simplicity, reliability, ease of use and management, reduced costs, and easier integration with business processes.
Nearly 81 percent of respondents expressed a desire to simplify their communications system yet only 47 percent, less than half, have actual goals in place to help them achieve this.
Of system capabilities most important to IT managers, 80 percent of respondents indicated ease of use for end users, 80 percent indicated reliability, and 76 percent indicated ease of management.
The survey also revealed that the highest ranked causes of complexity are “Integrating communications system with business processes,” “integrating new equipment with legacy systems,” and “the number of remote or mobile workers.”
The top three system qualities that are most important to end users include ease of use, reliability, and sound quality.
Among the issues seen as most challenging were management time and complexity; costs for moves, adds, and changes; end-user complaints and difficulties; and inconsistent or incompatible systems.
Other irritations were after-sale costs, which 65 percent of respodents indicated they were frustrated by “many invisible costs after purchase.”
About 63 percent were frustrated by “systems that are hard and costly to manage” and 57 percent were frustrated by “systems that are complex and hard to use and learn.”
None of that should come as news to suppliers of IP telephony systems.
link
Thursday, August 26, 2010
Premises IP Telephony Issues About What You'd Expect
Gary Kim has been a communications industry analyst and journalist for more than 30 years, covering the business impact of technology. These days he especially studies changing business models and strategies.He speaks frequently at conferences and spends quite a lot of time organizing conferences and content as well.
Subscribe to:
Post Comments (Atom)
"Tokens" are the New "FLOPS," "MIPS" or "Gbps"
Modern computing has some virtually-universal reference metrics. For Gemini 1.5 and other large language models, tokens are a basic measure...
-
We have all repeatedly seen comparisons of equity value of hyperscale app providers compared to the value of connectivity providers, which s...
-
It really is surprising how often a Pareto distribution--the “80/20 rule--appears in business life, or in life, generally. Basically, the...
-
Who gets to use spectrum, and concerns about interference from other users, now appears to be an issue for Google’s Project Loon in India. ...
No comments:
Post a Comment