Thursday, August 26, 2010

Many Enterprises Balking at Social Media?

A large majority of attendees polled as part of a recent webinar aren't integrating social media with their call center operations at the moment, and almost half say they have no intention of integrating social media and communications.

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AI Will "Fundamentally Change the Business Model of the Web"

Despite the U.S. Department of Justice insistence that Alphabet’s Google search business is a monopoly in need of remediation, lots of obser...