Thursday, August 26, 2010

Many Enterprises Balking at Social Media?

A large majority of attendees polled as part of a recent webinar aren't integrating social media with their call center operations at the moment, and almost half say they have no intention of integrating social media and communications.

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What Declining Industry Can Afford to Alienate Half its Customers?

Some people believe the new trend of major U.S. newspapers declining to make endorsements in presidential races is an abdication of their “p...