Thursday, August 26, 2010

Many Enterprises Balking at Social Media?

A large majority of attendees polled as part of a recent webinar aren't integrating social media with their call center operations at the moment, and almost half say they have no intention of integrating social media and communications.

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AI Search Focuses More on Intent, Context, Relevance, Not Keyword Stuffing

Nobody knows yet precisely how much financial impact artificial intelligence is going to have on the search business, website clicks and tra...