VoIP penetration among U.S. businesses will increase rapidly over the next few years, reaching 79 percent by 2013, compared to 42 percent at the end of 2009, In-Stat says. This penetration reflects companies having a VoIP solution deployed in at least one location.
In-Stat now finds that 41 percenrt of businesses with VoIP capability have no legacy TDM voice services, compared to 34 percent in 2008. About 42 percent of US businesses now have a VoIP solution in at least one location, In-Stat says.
Hosted IP services such as IP Centrex also saw steady growth in 2009, while IP PBX growth was significantly stunted.
While there are indications that the economy and high-tech investments are in slow recovery, IP equipment investments are likely to lag other areas, In-Stat says.
VoIP adopters now have a good understanding of the cost savings associated with VoIP, and have oriented their limited budgets to optimizing efficiency and savings by replacing legacy TDM voice solutions, says David Lemelin, In-Stat analyst.
With businesses opening up fewer new locations than we have seen in recent years, much of this current investment is occurring at headquarters locations where efficiencies and savings can be maximized.
Hosted IP Centrex has now surpassed broadband IP telephony as the leading revenue-generating, carrier-based business VoIP solution. In other words, business IP telephony now generates more revenue than other forms of business VoIP, In-Stat says.
Still, 33 percent of businesses that have already deployed VoIP solutions report that recent economic conditions have caused them to slow additional deployment plans, compared to 30 percent reporting no change in plans.
Broadband IP Telephony revenues continue to grow and will more than double by 2013, compared to 2008, driven by single-user applications among increasingly distributed and mobile workforces.
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